Summary The Application Development Intern (AD Intern) will be paired with an Application Development Developer or Senior Developer to assist in the development and programming of ConvergeOne software intellectual property (IP).  With an educational background in software development and programming, AD Interns will gain experience in a fast-paced environment, handling multiple projects simultaneously, and be given an opportunity to apply their academic learnings, showcase their initiative and drive to expand responsibilities. Roles will be outlined in more detail as the start date approaches depending on ConvergeOne IP development roadmaps and requirements.

Summary The Diagnostic Engineer is responsible for identifying and resolving complex telephony and other associated technology issues.

ConvergeOne is a leading independent integrator of best-in-class business communications solutions and through major growth we’ve increased our reach to being a Cisco worldwide partner and as one of the largest Avaya and ININ partners in the US we have great capability to evolve customers from one solution to another. Also expanding C1’s portfolio with complimentary offers from VMware, Dell, HP, IBM, Microsoft and EMC.  As an Account Manager you will be responsible for prospecting and expanding the customer base within your territory.

The Application Developer will be responsible for coding, testing and analyzing application software, support existing business systems applications, as well as consulting with business analysts to identify business needs and appropriate technical solutions for our customers. This opportunity is supporting the Interactive Intelligence Practice at C1 which is a fast paced, high energy and high growth business segment that is looking for people who are not afraid to get involved in the technical details of projects. The position requires the design, coding, engineering, documentation and testing of software projects.  Duties will include development in many of the follow technologies:  C#, MVC, WCF and WebAPI Services.   #LI- Remote

ConvergeOne is a leading independent integrator of best-in-class business communications solutions and through major growth we’ve increased our reach to being a Cisco worldwide partner and as one of the largest Avaya and ININ partners in the US we have great capability to evolve customers from one solution to another. Also expanding C1’s portfolio with complimentary offers from VMware, Dell, HP, IBM, Microsoft and EMC.  As an Account Manager you will be responsible for prospecting and expanding the customer base within your territory.

Summary The Service Technician III is responsible for providing advanced level technical support ensuring the highest quality technical service to clients regarding field activities including servicing voice, data, and video systems and equiment including associated wiring, power, or peripheral equipment.

The Program Manager is responsible for delivering large or/and complex programs to time, scope, budget and quality. These programs may consist of interrelated projects across multiple technologies and offers, being led by individual project managers under an overarching program or may comprise a single large multi-year program for the Program Manager to lead. This position mentors project managers responsible for delivering large and complex programs consisting of projects lead by C1 as well as other vendors. Success in this position requires openness to constant change, a focus on continuous improvement and ability to focus on quality control, profitability, and high customer satisfaction.

Summary   The Controller leads the company's efforts to operate under effective Accounting and Budgeting practices that ensure compliance as a Government Contractor while providing financial insights that support strategic decision making.  The position has responsibility for assisting in the development and enhancement of the financial control framework of the organization including the development of processes, policies and controls to ensure the financial integrity of business reporting and achievement of financial goals.   As Controller, you will be responsible for ensuring compliance with Federal Acquisition Regulations (FAR), Cost Accounting Standards (CAS), and other applicable federal regulations.Responsibilities include, but are not limited to, prime contracts management, financial management and accounting support and reporting, maintaining federal business system compliance (e.g., procurement, estimating/pricing, accounting, government property, etc.), federal compliance and audit support, federal rate structure, cost accounting and disclosure statements.

ConvergeOne is a leading independent integrator of best-in-class business communications solutions and through major growth we’ve increased our reach to being a Cisco worldwide partner and as one of the largest Avaya and ININ partners in the US we have great capability to evolve customers from one solution to another. Also expanding C1’s portfolio with complimentary offers from VMware, Dell, HP, IBM, Microsoft and EMC.  As an Account Manager you will be responsible for prospecting and expanding the customer base within your territory.

Summary The primary responsibility of the Procurement Analyst is to serve as the liaison between Convergeone and its vendors, managing the long-term vendor relationship. The PA’s duties will involve sourcing and vetting of vendors, negotiating contracts and quotes, while managing these contracts from inception through expiration and potential renewal.

Summary The Area Sales Leader is responsible for driving revenue and profitability for a given geography leading a team of National Account Managers (NAMs) and/or Sales Directors. 

Summary Are you ready to launch a career in a high-demand and high-compensation profession? Join our PMO as an Associate Project Manager and you will receive training, support, and personalized mentoring. The PMP (Project Management Professional) certification is the most respected certification in the industry, requiring thousands of hours of experience to qualify to take the exam and receive the certification. We will provide you with progressively challenging on-the-job experience as you grow your skills and prepare to become a certified Project Manager.   #LI – Remote

ConvergeOne is a leading independent integrator of best-in-class business communications solutions and through major growth we’ve increased our reach to being a Cisco worldwide partner and as one of the largest Avaya and ININ partners in the US we have great capability to evolve customers from one solution to another. Also expanding C1’s portfolio with complimentary offers from VMware, Dell, HP, IBM, Microsoft and EMC.  As an Account Manager you will be responsible for prospecting and expanding the customer base within your territory.

Summary The Manager, Data Systems + Analytics is accountable for leading the software development team that delivers, enhances, and maintains the database systems used by ConvergeOne employees. Manager, Data Systems + Analytics will have direct management responsibility for DBAs, Data Analysts, and BI report developers, while working closely with the Product owners and members of the PMO to design, build, and deliver high quality data for our end users.  The Manager of Data Systems + Analytics provides leadership, innovation, and oversight for data analytics operations to produce the data sets required to inform and develop insights and strategies for operational and business initiatives. 

Summary ConvergeOne has enjoyed many years of impressive growth as it developed into a recognized leader in the collaboration and infrastructure space. This has also created the need to develop a world-class sales operations capability to enable it to continue its growth trajectory. The Sales Strategy and Operations team plays a key role as the backbone of the industry leading sales organization.   #LI-Remote 

Summary: The Inside Sales Representative will have the responsibility for strengthening relationships and increasing revenue within ConvergeOne’ s existing customer base. Individual must be capable of strategic, solution-based selling, offering our entire portfolio of applications. We are looking for a creative, high energy, driven individual with knowledge of technology and a strong ability to execute desired sales objectives and goals. Ideal candidate must have superb communication and listening skills. Our objective is to produce ISR’s that are sharp and determined with a focus on winning, with a commitment to integrity and keeping our client’s needs and business goals first and foremost.   #LI – Remote

Summary The Business Development Representative is an entry level position with a clear career growth path.  This position is part of a developmental program, designed to cultivate our next generation Sales Force. This role has an opportunity to learn business development skills, techniques and processes. This position will be responsible for prospecting, qualifying and generating sales qualified leads. This position will also be required to contact prospects who have responded to campaigns, marketing events, websites, referrals, phone inquiries and have shown a high level of interest in ConvergeOne and the solutions and services we offer. As well as, being responsible for data entry and the integrity of all lead and customer data.  A successful Business Development Representative will have an opportunity and promotion path to move to an Inside Cloud Account Manager position (ICAM).

Summary The Senior IT Trainer role encompasses the responsibilities of the IT Trainer as well as the Management of IT Training Projects.  The scope of this role is to manage, develop, implement, and maintain training programs related to business critical systems within the organization.  In this role, the Senior IT Trainer will work with the IT Training Manager, project teams (PM’s, BA’s, BSA’s, etc.), and business units to manage, develop and execute IT Training Projects according to strict deadlines and within budget.     #LI - Remote

ConvergeOne is a leading independent integrator of best-in-class business communications solutions and through major growth we’ve increased our reach to being a Cisco worldwide partner and as one of the largest Avaya and ININ partners in the US we have great capability to evolve customers from one solution to another. Also expanding C1’s portfolio with complimentary offers from VMware, Dell, HP, IBM, Microsoft and EMC.  As an Account Manager you will be responsible for prospecting and expanding the customer base within your territory.

Summary This key senior-level director position focuses on delivering revenue targets and a world-class level of customer experience This role will work cross-functionally within ConvergeOne and across the cloud partner community to promote and influence strategic product direction, drive competitive differentiation, and nurture a transparent, collaborative community.   #LI- Remote

 Summary The Customer Success Manager (CSM) has the responsibility to proactively maintain and improve service quality through a constant cycle of interaction, monitoring and reporting on service achievements and initiating actions to continuously improve services and productivity. The CSM will understand the client’s business and act as an extended member of the Client’s team to maximize the Client’s investment in the services purchased from ConvergeOne. The CSM will work with the Client and ConvergeOne to maximize the uptime and efficiency of their telecommunications infrastructure by planning and advocating change, driving communications, and managing escalations when problems occur.  Performs duties as a CSM in support of defined portfolio of customer accounts as required

Summary The Cloud Services Executive is focused on achieving exponential growth for our Business Applications and Cloud Services portfolio. The position will focus on the development of go-to-market plans, pipeline development strategies and bookings growth within assigned region(s).  The Cloud Services Executives  role is designed to work closely with our Field, Practice, and Services team members along with our Cloud OEM partners to drive sales.  Areas of focus include but are not limited to: business development, customer positioning, execution, region based OEM partner strategic relationships and sales of our Business Application Development Services, Cloud Services, including Advisory, Professional, Managed Services and Cloud resell portfolio offers.

Summary The Superintendent is responsible for providing overall on-site leadership including supervision, scheduling, financial management, subcontractor relations, and other related activities.   This is a 2nd shift role. Working hours are from 2PM to 10:30PM

The Network Engineer I provides IT infrastructure engineering for data center and infrastructure upgrades,changes, troubleshooting, relocation and migrations specializing in advanced Cisco and other vendors solutions.   This is a 2nd shift role. Working hours are from 2PM to 10:30PM

The Project Manager will be responsible for interfacing in complex projects with customers.  This position will be the trusted ConvergeOne customer interface and work closely with our architect and consulting teams in delivering success engagements. #LI – Remote

The NetSuite Developer plays an important role in the support and development of the Converge-One applications, supported by the IT team. The Software Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration and security best practices.

Summary The IT Portfolio Manager will be the primary point of contact within the IT department to own, manage, maintain, and report on a wide range of projects related to our internal business applications, tools and technologies.   This position will be the trusted ConvergeOne IT customer interface and work directly with our architect, consulting, and development teams in delivering successful engagements.     In this role the IT Portfolio Manager will apply a thorough understanding of the SDLC Life-cycle, Agile and Waterfall methodologies to create and maintain a detailed road-map for their product(s) and applications to achieve our business objectives.  This role will also work with vendors to incorporate new technologies available and manage the backlog of feature development of the Scrum teams.   In addition to the intake, planning and execution they will lead the team for a given application during a development cycle, identifying, and engaging subject matter experts as necessary.  The IT Portfolio Manager should have the ability to plan and manage the development project from start to finish and ensure that the result meets the customer needs.  Ultimately, the IT Portfolio Manager will be detailed-oriented and have excellent organizational, leadership, and communication skills in order to manage the relationship with the business and the all stakeholders.     #LI - Remote

Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale.   Additionally, this position is able to explain, position and justify costs related to ConvergeOne’s solutions.   

The Field Service Technician will provide quick response to customer requests for product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with the NOC and Service Desk Supervisors for any un-solved issue and follow escalation process.

ConvergeOne is a leading independent integrator of best-in-class business communications solutions and through major growth we’ve increased our reach to being a Cisco worldwide partner and as one of the largest Avaya and ININ partners in the US we have great capability to evolve customers from one solution to another. Also expanding C1’s portfolio with complimentary offers from VMware, Dell, HP, IBM, Microsoft and EMC.  As an Account Manager you will be responsible for prospecting and expanding the customer base within your territory.   - Ideal candidate can be located anywhere in the westernregion of the United States.  

The Senior Project Manager will be responsible for interfacing in complex projects with customers.  This position will be the trusted ConvergeOne customer interface and work closely with our architect and consulting teams in delivering success engagements.   #LI - Remote

Summary The Solutions Consultant is responsible for designing Genesys solutions and overseeing the implementation of that design. The primary objective of this role is to understand customer objectives and requirements and design solutions that meet those objectives and requirements based on knowledge of the Customer and the Genesys platform. The Solution Consultant is responsible for gathering, analyzing, and clarifying customer requirements and then creating a design, including detailed documentation, to meet those requirements in addition to consulting with customers on best practices.   #LI -Remote

The Security Engineer III works directly with clients and responds to security incidents and remediates if needed to mitigate any security vulnerabilities.

Summary The Data Center Infrastructure Engineer position is responsible to perform all facets of Data Center operations, including power management and monitoring, cooling, space management considerations, network/routing management, and, server/computer maintenance. The candidate must show strong skills in network and computer system troubleshooting, maintenance and upgrades, the installation of Data Center assets, including, equipment racking and cabling, labeling and asset management control, and, a strong working knowledge and experience with network routing and routing protocols. An understanding of TCP/IP is required for day to day functions. Experience with firewalls and VPNs is also highly desired. Advanced troubleshooting and system administration tasks to Windows and Linux systems, including virtual machines and various hypervisor platforms, is desired as this role will perform customer technical support requests, network and computer system maintenance, system administration tasks, work on and resolve complex problems, remote hands support, and some project work. Additional tasks include managed service administration, including but not limited to, security patching, backup management (Veeam), system monitoring and emergency response, DNS and other Internet services, and, email and web hosting maintenance and troubleshooting. The position participates in an on-call rotation.  

Summary The Field Services Engineer is responsible for providing 9-1-1, NG9-1-1, or E9-1-1 technical support to customers via email, phone, in person, or other methods and utilizes knowledge of commonly-used concepts, practices, and procedures.  The 9-1-1 Field Services Engineer works independently and exercises independent judgement to resolve issues.  Travel is required to the customer’s site as needed, including a rotating schedule. Helps to support the ConvergeOne cloud team in providing Cloud Services.

Summary The Advanced Diagnostics Engineer (ADE) has the responsibility to serve as an escalation point to assist the ConvergeOne Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for ConvergeOne’s maintenance and managed services customer base.  The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group.  This position will require attainment of expert level certifications related to their area of expertise (including but not limited to AVAYA ACE (equivalent), Cisco CCNA, and VMWare DCV).

The Field Service Technician will provide quick response to customer requests for product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with the NOC and Service Desk Supervisors for any un-solved issue and follow escalation process.

The Field Service Technician will provide quick response to customer requests for product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with the NOC and Service Desk Supervisors for any un-solved issue and follow escalation process.

The Field Service Technician will provide quick response to customer requests for product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with the NOC and Service Desk Supervisors for any un-solved issue and follow escalation process.

The Field Service Technician will provide quick response to customer requests for product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with the NOC and Service Desk Supervisors for any un-solved issue and follow escalation process.

The Network Engineer III position provides IT infrastructure engineering for Network and infrastructure upgrades, changes, troubleshooting, relocation and migrations specializing in advanced Cisco solutions.

Job Summary The Senior Cloud Engineer is responsible for implementing Public cloud services based on AWS and Azure technologies, and other major Cloud technologies. Assignments includes consulting, implementing, documenting, and migrating applications to the public cloud. The Senior Cloud Engineer will also be required to lead other Cloud delivery engineers. 

The Senior Project Manager will be responsible for interfacing in complex projects with customers.  This position will be the trusted ConvergeOne customer interface and work closely with our architect and consulting teams in delivering success engagements.   #LI - Remote

ConvergeOne is a leading independent integrator of best-in-class business communications solutions and through major growth we’ve increased our reach to being a Cisco worldwide partner and as one of the largest Avaya and ININ partners in the US we have great capability to evolve customers from one solution to another. Also expanding C1’s portfolio with complimentary offers from VMware, Dell, HP, IBM, Microsoft and EMC.  As an Account Manager you will be responsible for prospecting and expanding the customer base within your territory.

ConvergeOne is a leading independent integrator of best-in-class business communications solutions and through major growth we’ve increased our reach to being a Cisco worldwide partner and as one of the largest Avaya and ININ partners in the US we have great capability to evolve customers from one solution to another. Also expanding C1’s portfolio with complimentary offers from VMware, Dell, HP, IBM, Microsoft and EMC.  As an Account Manager you will be responsible for prospecting and expanding the customer base within your territory.

The Proposal Manager will support the sales teams in the RFP (Request for Proposal) process.   #LI-Remote 

Summary The Collaboration Portfolio Specialist position will provide both pre- and post-sales technical expertise for various technologies that are part of the C1GS portfolio. This role should be well versed with all aspects of the Collaboration portfolio, including FedRamp offerings, but will have expert-level skills in multiple disciplines. We believe in delivering integrated solutions that support customers’ business objectives through highly skilled technical resources that work closely with our clients to provide day-to-day support as a result of the successful design and implementation of innovative solutions. The Collaboration Portfolio Specialist is a billable resource and may function as a team lead.  This individual must also have knowledge and understanding of unique government technical and contractual requirements.   #LI-Remote

Summary:   The Avaya Voice Engineer will be responsible for design, implementation, configuration, daily operation and upgrading of Avaya products including: Avaya System Manager, Avaya Session Manager, and Avaya Session Border Controller.  This resource will need to support customer implementation and upgrades of mentioned products. Resource needs to be a good communicator as will be part of a project team that will need to lead technical conversations etc   #LI-Remote