ConvergeOne

Software Development Team Lead BI

Job Locations Virtual Office
Position Type
Regular Full-Time

C1 Company Overview

ConvergeOne: 1 Contact, 1 Connection, 1 Choice

 

ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.

Charged By Greatness video:  

https://www.dropbox.com/s/62ewzbd6hglwker/ConvergeOne%20FINAL.mp4?dl=0

Overview

Summary
The Team Lead, Software Development – BI (Team Lead BI) is a senior role reporting into the Director of Engineering. The Team Lead - BI) is the subject matter expert for incorporating Business Intelligence (BI) in ConvergeOne (C1) software products. BI scope includes Operational, Business, Behavioral and Predictive Analytics. The Team Lead BI identifies and prioritizes BI requirements, builds the technical design, selects BI vendors and tools, and leads a team of C1 developers and contractors in the Continuous Integration/Continuous Delivery (CI/CD) of BI solutions. The Team Lead BI will in some cases build specific Big Data Methods and Visualization, and will lead development sprints and standup meetings.

 

#LI-Remote 

Responsibilities

Essential Functions


• Per the product roadmap(s) and continuous requirements definition: design, develop and integrate leading-edge BI technologies and tools for C1 software products or new features for assigned GA products
• Design and development of custom BI features for GA products
• Working with Professional Services, implementation, cutover and support for new GA BI products, features and customizations
• Working with the Customer Success Centers, provide Tier 3/4 Day2 services including troubleshooting, diagnosis and bug fixes for assigned BI products, features and customizations
• Provide BI subject matter expertise for Managed Services Offers
• Mentor the software development team including Software Developers, Senior Software Developers, Contractors and Interns carrying out tasks associated with the above Essential Functions to design, develop and CI/CD new BI products, features and customizations
• Assemble requirements for new BI features for the product roadmap. These requirements come from a variety of sources including customers, C1 sales, industry/competitive trends and internal ideation
• Update and maintain BI technical documentation and code repositories
• Participate in the support of the presales process for BI software products

 

Additional Specific Duties and Responsibilities


• Stay current on evolving programming languages and development methodologies
• Stay current on evolving BI and Big Data methods, tools and technologies
• Stay current on evolving Customer Experience Management (CX) technologies, applications and platforms; this includes but is not limited to the cloud and customer-premise versions of Contact Center Infrastructure (CCI) platforms, enterprise applications, CX Analytics, and Artificial Intelligence (Analytics)/Natural Language Processing (NLP) solutions
• Evaluate and scope application development initiatives
• Provide technical guidance and input for the Go-To-Market activities for assigned GA products

Qualifications

Required Qualifications 


• Minimum BSEE/CS/Data Science/Math or equivalent mix of education and experience
• 8+ Years’ Experience and In-Depth Knowledge with the full scope of BI and Big Data technologies
• 4+ Years’ Experience with CX and Behavioral Analytics
• 4 + Years’ Experience and In-Depth Knowledge of Lean/Agile Development Methodologies, and Product Lifecycle Management
• Ability to lead a diverse group of developers and contractors using current/next generation BI methodologies, programming languages, databases, etc.
• Hands-on Experience with current generation Big Data tools/utilities and databases such as Elasticsearch, BigQuery, Looker, Tableau, Grafana and Kibana
• Hands-on Experience with Google BigQuery, Apache BEAM, Pub/Sub Realtime Data Streaming.
• Hands-on knowledge of: current generation programming languages such as Python, Node.js, React.js, Angular JS; services such as GitHub; and Docker
• Hands-on experience with RESTful APIs and other APIs for integrating C1 products with multiple vendors’ platforms
• Ability to design, develop, test, and troubleshoot the solution for proofs of concepts on latest technologies.

 

Desired/Preferred Qualifications


• Deep technical understanding of Application Programming Interfaces and data feeds for: the major and evolving CCI vendors including Avaya, Cisco, Genesys, Twilio and Amazon; enterprise application software such as Salesforce.com, Oracle Service Cloud, Microsoft Dynamics, ServiceNow, etc.; and the emerging Virtual Assistant/bot solutions such as Google Dialogflow, IPSoft, etc.
• Experience with building vertical-specific (e.g., insurance, banking, and healthcare) BI solutions
• Technical understanding of building platforms based on a microservices architecture and deployment methods such as Kubernetes

Additional Information

ConvergeOne BENEFITS

* 401(k) Plan (35% match per dollar up to 10%)
* Health Coverage (BCBS of MN with National Network + Kaiser CA)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options (Doctor on Demand)
* Omada Health (healthy living solution)
* ShareCare (fitness incentive of $20 - $40/month)
* SmartShopper (cash reward for searching for low cost treatments)
* Travel Assistance
* Business Travel Accident Coverage
* Pet Insurance
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off


Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm<http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm>

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf<https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf>

 

Overview (Text Only)

Summary
The Team Lead, Software Development – BI (Team Lead BI) is a senior role reporting into the Director of Engineering. The Team Lead - BI) is the subject matter expert for incorporating Business Intelligence (BI) in ConvergeOne (C1) software products. BI scope includes Operational, Business, Behavioral and Predictive Analytics. The Team Lead BI identifies and prioritizes BI requirements, builds the technical design, selects BI vendors and tools, and leads a team of C1 developers and contractors in the Continuous Integration/Continuous Delivery (CI/CD) of BI solutions. The Team Lead BI will in some cases build specific Big Data Methods and Visualization, and will lead development sprints and standup meetings.
 
#LI-Remote 

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